Ryan Company at 207 Bell Street, Lansing, Michigan.

Highway Robbery... The train wreck of rampant overcharging in the home maintenance business could not be better personified by Pat Ryan. Newer to town, I thought and old timer would be more trustworthy, being from a kinder more honest era. I was mistaken. The 'diagnosis' took five minutes and he attempted to charge me 120.00 even though he told my wife on the phone 85 not 2 hours prior. He defended this by saying, "oh, sometimes we get the amounts mixed up and charge more for coming out on a Saturday. He pretended like a receptionist gave him the wrong amount not realizing it had been he himself. The inference being "I just charge people way over what I said and hope they don't say anything." Translation: No ethics. He then informed me of my options which started at 500.00. He told me my furnace was old but not how old and did not prepare me at all for what, in his professional opinion, I should do. Essentially he gave me no options that I could understand. He was happy to "fix" it and charge me what ended up being 550 thereabouts with the diagnosis fee. He made me buy my own thermostat and the only PART he used was 59 cents/ft electrical wire. He also used some basic tools to thread wire through the wall. The work took less than three hours and he brought a second for no reason. In the end he charged me about 135.00 / HOUR! for labor for each of them... Not the worst part. He showed me what he did and informed me that I would have more problems in the future and I should look into getting a new furnace but only AFTER I wrote the check. This information, ethically, is given as part of the diagnosis. He left and within 24 hours the furnace did not work. I call him for an estimate for the new furnace and he told me... " I don’t remember it that well and so I charge 50 dollars for looking at it.” I paid this man over 500 dollars to leave my furnace in essentially the exact same broken down condition he found it in. Even worse as I could Jerry rig it before to blast on full at least. Now it doesn't function at all. This man, while having knowledge of his trade, is a strait con and if I could I would press formal charges. Unfortunately the better business bureau is all I have.